Refund policy
Learning Express Tulsa has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at letoystulsa@gmail.com. Please note that returns will need to be sent to the following address:
Learning Express Toys & Gifts
9146 S. Yale Ave., Suite 202
Tulsa, OK 74137
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at letoystulsa@gmail.com or 918-970-6999
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as candy, flowers, or plants), custom products (such as special orders or personalized items), plush items (such as stuffed animals or pillows) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items, holiday specific merchandise (past the relative holiday) or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at letoystulsa@gmail.com or 918-970-6999.
RETURN POLICY
Your satisfaction is important to us. We will be happy to replace or refund the amount of your purchase for items being returned in their original packaging and in resalable condition within 30 days of purchase. Unfortunately, we cannot accept plush items, final sale items or seasonal merchandise (past the relative holiday) as returns.
RETURN POLICY DETAILS:
Returns can be made at our store or can be shipped back to us. If you are returning the product in the store, please be sure to bring your packing slip with you.
Please note that shipping charges are only refunded in the event of an incorrect product being shipped or if the item received is defective. All other return shipping charges are the responsibility of the sender.
In the event that your order is unable to be delivered with the information you provide, we will issue a refund for the product, but not for the shipping cost. If you would like the order sent again to a corrected address, we will charge you for the shipping on the reshipment.